Privacy Policy – Rehab Therapist (KG Healthcare Ltd)
Last updated:
1. Who we are
Rehab Therapist is a trading name of KG Healthcare Ltd, providing specialist physiotherapy and rehabilitation services in clients’ homes and care homes across the UK.
We are committed to protecting your personal information and handling it with care, respect, and confidentiality.
We understand that your health information is sensitive. We only use your data to support your care and communication with you.
2. What information we collect
We may collect the following information:
a) Identification and contact details
- Name
- Address
- Telephone number
- Email address
b) Health and treatment information
- Medical history
- Diagnosis and treatment records
- Clinical notes and outcome measures
- Referrals from other professionals
c) Financial information
- Payment details for invoicing and transactions
d) Website usage information
- IP address
- Browser type
- Pages visited and time spent on our website
(Please see our Cookie Policy for more details.)
3. How we collect your information
We collect information:
- directly from you when you contact us, book services, or provide health details
- from healthcare professionals involved in your care (with your consent where required)
- through our website forms, email, or telephone conversations
- from case managers, insurers, or solicitors where there is a lawful basis
4. How we use your information
We use your information to:
- assess, plan, and deliver rehabilitation services
- maintain accurate clinical records
- communicate with you about appointments and care
- manage payments and accounts
- respond to enquiries or concerns
- meet legal and professional obligations
- coordinate administrative support needed to manage your care efficiently
We will never use your data for marketing without your explicit consent.
5. Lawful basis for processing
We process your information under the following legal bases:
- Consent – where you agree to us holding and sharing your health information
- Contract – to provide the services you have requested
- Legal obligation – to meet professional and legal requirements
- Vital interests – in urgent situations to protect your health
Legitimate interests – for administrative purposes where this does not override your rights
6. Sharing your information
We only share your information where necessary and appropriate, including with:
- healthcare professionals involved in your care
- case managers, insurers, or solicitors (where required)
- trusted service providers who support our operations (such as secure systems used to manage appointments and records)
- regulatory bodies or authorities where required by law
We do not sell your personal information.
7. Data storage and transfers
Your information is stored securely using trusted systems.
In some cases, we use carefully selected service providers to support administrative functions. This may involve limited access to personal data from outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, including UK-approved International Data Transfer Agreements (IDTA), to protect your information.
8.How long we keep your data
We retain information only for as long as necessary to provide services and meet legal obligations.
Typical retention periods:
- Adults: minimum 8 years after last treatment
- Children: until age 26
- Litigation-related records: at least 10 years after closure
After this, data is securely deleted.
9. Your rights
You have the right to:
- access your personal data
- request corrections
- request deletion (where appropriate)
- restrict or object to processing
- withdraw consent
- request data portability
To exercise your rights, contact us at:
You also have the right to complain to the Information Commissioner’s Office via www.ico.org.uk.
10. How we protect your data
We take appropriate steps to keep your information secure, including:
- secure cloud-based systems
- role-based access controls
- encrypted devices and connections
- confidentiality agreements with staff and associates
- regular data protection awareness
11. Contact us
If you have any questions about this policy or your data, please contact:
Rehab Therapist (KG Healthcare Ltd)
info@rehabtherapist.co.uk
0330 551 3660
